shipping & returns

How long will my order take to be sent out?

Orders are usually shipped within 1-5 working days. I always aim to send out orders as quickly as possible. If you require your order quickly please get in touch and I will always do my best to accommodate. 

How will orders be sent?

All orders are beautifully wrapped in tissue paper and packaged securely using 100% recyclable materials.

All orders are sent with Royal Mail tracked.

How much does shipping cost?

Shipping (postage + packaging) is calculated on checkout. 

All orders, UK and International, are sent with Royal Mail on a tracked service. 

Orders over £50 are shipped free within the UK.

Do you ship internationally?

Yes! I currently ship to USA, Canada, Australia and New Zealand.

USA customers - the new tariffs introduced by the US Government are now included in the price you see at checkout. This means you shouldn't have any tariffs or fees to pay when your order clears customs in the USA. 

Unfortunately I've had to suspend shipping to Europe due to the uncertainty resulting from Brexit. 

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Do you accept returns?

In the unlikely event that you are not completely satisfied with your order please get in touch as soon as possible and within 14 days. You then have 14 days from getting in touch to return your order for a full refund. This does not apply to personalised items - these are non-returnable unless they are faulty when received.

Return postage will not be reimbursed and it is the customer's responsibility to ensure returned items are packaged and returned safely. Please obtain proof of postage. Returned items lost in the post cannot be refunded. A return address will be provided when you get in touch. 

The exception to this is if your order is damaged when you receive it. If this happens please contact me as soon as possible (and within 14 days of receipt) and send photos of the damage. A refund can be issued or a replacement will be sent and there will be no additional postage costs for this.