shipping & returns

How long will my order take to be sent out?

Orders are usually shipped within 1-5 working days. I always aim to send out orders as quickly as possible. If you require your order quickly please get in touch and I will always do my best to accommodate. 

How will orders be sent?

All orders are beautifully wrapped in tissue paper and packaged securely using 100% recyclable materials.

All orders are sent Royal Mail Tracked 48.

How much does shipping cost?

Shipping (postage + packaging) is calculated at checkout.

Royal Mail Tracked 48 starts at £3.15 for UK shipping.

Royal Mail International Tracked starts at £11.60.

All orders, UK and International, are sent with Royal Mail on a tracked service. 

Orders over £50 are shipped free within the UK.

Do you ship internationally?

Yes! I currently ship to Canada, Australia and New Zealand.

USA customers - following further tariff increases by the US government in May 2026, shipping to the USA is currently suspended (again!) until clearer guidelines are available. I will resume shipping to you as soon as I can. 

Unfortunately I've had to suspend shipping to Europe due to the uncertainty and extra tariffs resulting from Brexit. 

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Do you accept returns?

In the unlikely event that you are not completely satisfied with your order please get in touch as soon as possible and within 14 days. You then have 14 days from getting in touch to return your order for a full refund. This does not apply to personalised items - these are non-returnable unless they are faulty when received.

Return postage will not be reimbursed and it is the customer's responsibility to ensure returned items are packaged and returned safely. Please obtain proof of postage. Returned items lost in the post cannot be refunded. A return address will be provided when you get in touch. 

The exception to this is if your order is damaged when you receive it. If this happens please contact me as soon as possible (and within 14 days of receipt) and send photos of the damage. A refund can be issued or a replacement will be sent and there will be no additional postage costs for this.